Training Programs for Libraries
All workshops cater for up to 15 people and are provided at your in-house venue. Prices for external venues available upon application. Training can be provided for one or more library services when libraries wish to share a workshop. Jan can also develop, adapt or expand workshops to meet your specific needs.
Current programs include:
Successful Strategic Planning
Designed for managers, this workshop will cover: how to formulate a strategic planning framework how to develop a vision, mission and plan, bearing in mind the library's client values and culture the importance of an operational plan to achieve strategic directions, the need to measure outcomes and to be accountable. This full day session gives participants experience in writing strategic and operational plans and some exposure to measurement practices.
First Time Manager
For staff recently appointed to their first management position or those who would like to revisit the basics of library management. This workshop will consider library management roles from a practical perspective. Participants will revisit the skills required in areas such as communication, motivation, delegation, supervision, planning and also managing themselves.
Half day or Full Day
Creating Successful Teams
For librarians or library technicians who are leading a team but have received no formal leadership training. Issues to be covered include problem-solving, group dynamics, decision making and conflict resolution.
Maximising the Skills of your Library Team
This workshop offers library managers and supervisors an opportunity to re-examine their procedures for staff selection, recruitment, professional development and performance appraisal at all levels. This workshop provides the opportunity to identify strategies and procedures that might improve your current approach to managing library staff and developing a skilled and flexible library team.
RDA (Resource Description and Access) Readiness
A cataloguing workshop for cataloguers and library managers already familiar with cataloguing. The introduction of RDA as a replacement for, or alternative to, AACR2 (Anglo-American Cataloguing Rules) is imminent. This workshop is an introduction to RDA and what it means for libraries. It will help you prepare for RDA and show you how it differs to AACR2.
Cataloguing and/or Classification Refresher
This workshop can be tailored for library cataloguers who need a refresher in the application of any of the traditional cataloguing and classification tools: subject headings using LCSH (Library of Congress Subject Headings) or SCIS headings (Schools Catalogue Information Service); Dewey Decimal Classification using either WebDewey or Dewey in hardcopy; descriptive cataloguing using AACR2 (Anglo-American Cataloguing Rules).
Quality Service at the Frontline
This workshop is aimed at all library staff involved in customer service. It will cover interpersonal communication skills, the principles of good customer service, strategies for dealing with difficult customers, effective ways of communicating with people with disabilities and how to be a valued member of a customer service team.
Half day or Full day
Difficult Customer Situations: Making and Breaking the Rules
There are times when library staff need to draw on skills beyond basic customer service in dealing with difficult customers. This workshop presents a range of strategies to provide library staff with the capacity to handle situations involving aggressive or unacceptable behaviour.
This workshop is suitable for any staff who deal with library users with disabilities, but especially those who work in customer service. It will present an opportunity to: consider strategies for identifying disability; learn about the needs of people with specific disabilities; explore effective ways of communicating with people with disabilities; think about selecting and promoting appropriate resources; and discuss ideas for supporting reading and literacy.
The Reference Refresher
For librarians and library technicians who work in reference and enquiry services. The workshop will enable participants to: understand how to deliver an effective reference and information service reflect on their interpersonal communication skills be aware of strategies for dealing with enquiries be aware of resources to access in answering enquiries
Teaching Adults Information Skills
For librarians and library technicians who are involved in user education and information literacy activities. Participants will learn how to teach small groups of adults, explore how adults learn, learn how to develop a teaching plan, and design a training session.
Teenagers: Bridging the Gap
Aimed at public library staff, this workshop will look at innovative ways of supporting teenagers aged 13-16 in accessing information relevant to their personal and study needs. Ways of maximising the use of the library’s resources through reading and other media will be considered, especially in response to problems faced by young people such as pregnancy, sexuality, drugs and depression. Strategies for communicating with teenagers in the library will also be covered.
The Balanced Collection